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React Chat - Empty View Template

With v25.2, you will be able to customize the Chat's empty view using our template engine.

This feature is under active development

We are collecting feedback/business requirements to help us deliver an implementation that addresses the widest possible usage scenarios. If you feel this feature is valuable or important to your app, please take a moment to take a survey to share your feedback.

Take a survey

Usage scenarios include:

Onboarding & First-Time User Guidance. Display messages or tips to help new users start a conversation. You can also include UI elements that suggest prompts.
Preliminary Information. Display important information before a conversation begins, such as usage instructions or data processing disclaimers.
Context-Aware Messaging. Display dynamic content based on user context (for example, “Ask me anything about your current order”) for a more personalized experience.
Branded Experience. Add brand visuals, mascots, or tone to engage users.